For Home & Family
Technology Help From Someone Who Takes the Time
Get patient, one-on-one help with computers, phones, Wi-Fi, online safety, and everyday technology. Available in person around Great Falls or remotely.
One-time help. Clear explanations. No pressure.
Zach
Technology & Operations Partner
Great Falls, Montana
“Hi, I'm Zach. I help people feel more comfortable with technology — without making them feel rushed, embarrassed, or overwhelmed.”
I provide patient, plain-language technology help for individuals and families in Great Falls and Central Montana, with remote assistance also available when it makes sense for what you're working on.
In person around Great Falls
Remote help available when it fits
Start here
What would make technology easier today?
Pick whatever feels closest to what you're dealing with — there's no wrong answer.
New phones, tablets, and computers work a little differently out of the box. It helps to have someone walk through setup with you the first time.
Common ways I can help
- Set up your device and sign in to your accounts
- Move over photos, contacts, and files from your old device
- Turn on the settings that matter most for security and ease of use
What usually fits best
Remote or in-person
Next step
We'll get your new device set up and comfortable to use, start to finish.
A slow computer is usually a sign of a specific, fixable cause — not something you have to just live with or replace.
Common ways I can help
- Find out what's actually slowing things down
- Clear out clutter, startup programs, and unnecessary software
- Talk through whether a tune-up or a new device makes more sense
What usually fits best
Remote or in-person
Next step
We'll track down the cause together and get things running smoothly again.
Dead zones and dropped connections are usually about placement, equipment, or settings — all things we can look at in your actual home.
Common ways I can help
- Check signal strength room by room
- Look at your router's age, placement, and settings
- Recommend simple fixes before suggesting anything new to buy
What usually fits best
Usually in-person
Next step
We'll walk your home and figure out what's really going on with your signal.
It's smart to be cautious — scam emails and texts are designed to look convincing. A second set of eyes helps you feel more confident spotting them.
Common ways I can help
- Review a message or call that felt suspicious
- Go over the warning signs to watch for
- Check your accounts for extra protection you can turn on
What usually fits best
Remote or in-person
Next step
We'll go through what to watch for so you can trust your own judgment next time.
When photos and documents are spread across old phones, computers, and cloud accounts, it's hard to know what you have or whether it's safe.
Common ways I can help
- Bring your photos and files together in one place
- Set up simple, automatic backups going forward
- Show you how to find what you're looking for later
What usually fits best
Remote or in-person
Next step
We'll bring things together into one simple, findable system.
Keeping track of passwords is one of the most common frustrations we hear about — and there are simple, secure ways to make it easier.
Common ways I can help
- Set up a password manager, if that fits how you like to work
- Turn on extra protection (multifactor authentication) for key accounts
- Help you regain access to an account you're locked out of
What usually fits best
Remote or in-person
Next step
We'll set up a system for your passwords that you'll actually remember how to use.
AI tools can be genuinely useful for everyday tasks, but it's normal to not know where to start or what's worth trying.
Common ways I can help
- Show you a few practical, everyday uses
- Answer questions in plain language, no jargon
- Point out what to be cautious about
What usually fits best
Remote or in-person
Next step
We'll start with a few simple, useful examples suited to what you actually do day to day.
Supporting a parent or relative with technology from a distance — or up close — is its own kind of challenge, and you don't have to figure it out alone.
Common ways I can help
- Set up devices and accounts to be easier for them to use
- Add safeguards against scams targeting older adults
- Show both of you how to stay connected by video call
What usually fits best
Remote or in-person
Next step
We'll make things simpler for them, and give you peace of mind too.
That's a completely normal place to start. You don't need the technical name for the problem — just describe what you're seeing.
Common ways I can help
- Ask a few simple questions to narrow things down
- Look at the device or account together
- Point you toward the right next step, even if it's outside what we do
What usually fits best
Remote or in-person
Next step
We'll ask a few simple questions and figure it out together, no wrong answers.
Who are you helping?
One-on-one help with whatever device or question is in front of you right now.
Personal Technology Health Check
How healthy is your technology?
Explore a sample category below, then take the full check-in for your own results.
Why it matters
Example only
Keeping the devices you use every day locked down and protected.
Sample question
Are your devices protected with a password, PIN, or biometric login (like a fingerprint or face unlock)?
A sample score to show what your report will look like — not your result.
Example recommendation
Turn on a screen lock — a PIN, password, or fingerprint — on every phone, tablet, and computer you use.
Your final report will include
An overall technology health score, quick wins you can act on today, suggested improvements, good habits you're already building on, and one recommended next step — all in plain language.
About five minutes. Plain-language questions. No technical knowledge required.
You're not alone
Sound familiar?
How I can help
We'll set it up together, move over what matters, and get it ready for how you actually use it.
How I can help
Everyday technology, organized simply
Four groups instead of a long list — pick the one that fits, then see a few examples and a clear next step.
- New device setup
- Slow computers
- Printers
- Wi-Fi
- File transfer
- Passwords
- Multifactor authentication
- Scam awareness
- Privacy settings
- Backups
- Photos
- Files
- Cloud storage
- Device cleanup
- Computer basics
- Smartphone help
- Microsoft 365
- Video calling
- AI tools
- One-on-one coaching
Choosing an approach
What kind of help works best?
Both are one-on-one, and I'll help you pick if you're not sure.
You stay present the whole time and grant permission before any screen access begins — nothing happens on your device without you seeing it.
Best for
- Software questions
- Settings
- Account help
- Learning sessions
- Basic troubleshooting
Trust
What you can expect from me
What you can expect from me
- I will explain what I am doing.
- I will not make you feel embarrassed for asking.
- I will ask before accessing files or accounts.
- I will use plain language.
- I will give you time to take notes and ask questions.
- I will tell you when something is outside the scope of the appointment.
- I will not pressure you into ongoing services.
What I may ask you to prepare
- The device and charger
- Relevant usernames
- Access to the email or phone used for verification
- A description of what happened
- Any error message or screenshot
- Internet provider information, when Wi-Fi is involved
I'll never ask you to send a password through a form or email — see our Privacy Policy for how information you share is handled.
What happens next
The appointment journey
Step 01
Tell Me What Is Happening
Describe what you're seeing in your own words — no technical detail required.
Questions
Frequently asked questions
Not at all. Just describe what's happening in your own words — I'll ask simple questions and we'll take it from there.
No. Every appointment is one-time and stands on its own — there's no plan to sign up for and nothing that renews automatically. You only book when you actually need help.
Both. Many issues can be resolved remotely, with you present the whole time, and I also offer in-person visits around Great Falls and Central Montana when hands-on help makes more sense.
I only access what's needed to help with what you've asked about, and I'll always ask first and explain each step. I'll never ask you to send a password through a form — see the What You Can Expect section for details.
That's completely normal, and it's a fine place to start. I'll ask a few simple questions to figure it out together — see the problem selector near the top of this page for some common starting points.
Ready for stress-free technology help?
Tell me what's going on, and let's sort it out together — remote or in person.
One-time help — no memberships, no subscriptions, nothing that renews automatically.